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**FREE** SHIPPING ON ALL CHILDREN'S ELECTRIC (RIDE-ON) VEHICLES AND ADULT SCOOTERS (Restrictions apply) ***
**FREE** SHIPPING ON ALL CHILDREN'S ELECTRIC (RIDE-ON) VEHICLES AND ADULT SCOOTERS (Restrictions apply) ***

Return policy

Exchange or refund policy (30 days)

Returns on In-Store Purchases

If you wish to return a product for an exchange or refund, it can be returned within 30 days of its purchase date.

Returned items must be unused and in their original box, and unassembled, except for products purchased already assembled in store.

The box must be unaltered and include all parts, including instruction and/or installation manuals.

Refunds and exchanges will not be processed on items returned in used , damaged or missing parts condition.

Any merchandise assembled by the buyer and/or which shows signs of damage, use (wear, scratches, dirt, odor, assembly, disassembly, dirty wheels) cannot be returned. This includes all vehicles that have only been tested.

The costs of returning any product purchased in store and shipping on exchange are the responsibility of the buyer.

All returns are inspected upon arrival for damage or missing parts.

The customer is responsible for a 10% restocking fee for any box returned opened, if the product was not purchased assembled.

The cost of the item less a restocking fee if applicable is refunded or applied to exchange, once the product has been returned, inspected and is determined to be in new, unused condition.

If the vehicle has been used or damaged while in possession, it is not eligible for an exchange or refund.

TURBO KIDS then undertakes to respect the guarantee stipulated at the time of purchase as well as the legal guarantee of the product.

Returns on Delivery

If you wish to exchange or receive a refund for a delivered product, it can be returned within 30 days of its date of receipt.

Returned items must be unused and in their original box, and unassembled.

The box must be unaltered and include all parts, including instruction and/or installation manuals.

Refunds and exchanges will not be processed on items returned in used , damaged or missing parts condition.

Any merchandise used, assembled, disassembled by the buyer and/or which shows signs of damage (wear, scratches, dirt, odor, assembly, disassembly, dirty wheels) cannot be exchanged or refunded.

This includes all vehicles that have only been 'tested'.

The costs of returning the original item purchased in delivery and shipping the new item are the responsibility of the customer.

All returns are inspected upon arrival for damage or missing parts.

The customer is responsible for a restocking fee of 10% for any box returned open.

The cost of the item less the original restocking and shipping charges if applicable is refunded or applied to exchange, once the product has been returned, inspected and is determined to be in new, unused condition.

Breakage or Defect under Warranty (What to do?)

If a delivery customer receives a defective product or notices that there are broken or missing parts, he must report this problem by email to the seller within 3 days of receipt of the item.

He must then return the defective product or parts within 10 working days , if he wishes to benefit from the sending of replacement parts, a refund or an exchange.

After this period, the customer must keep their product and assume the cost of replacement parts and/or repair costs if applicable.

The costs of returning any defective parts or products purchased on delivery, are the responsibility of the customer. Turbo Kids will bear the cost of returning the product or parts to be replaced.

Exchanges or refunds are only offered if the item is new, unused and defective or damaged.

Returned items must be in the original packaging and include all parts including installation instructions and manuals. All returns are inspected upon arrival for damage or missing parts. Exchanges or refunds will not be processed on items returned in used/damaged condition or with missing parts.

Upon acceptance of the return after inspection of the defective item or parts, we will resend you the parts, exchange or refund the cost of the item and sales tax if applicable, less the original shipping charge. .

If a vehicle is purchased on Delivery , any defective part under warranty will be exchanged for the original part. The costs of returning the defective part are the responsibility of the customer . Upon receipt of the defective part, we will send you a new part at our expense.

If a vehicle is purchased in Store , any defective part under warranty will be exchanged for the original part. the costs of returning the defective part and shipping the replacement part are the responsibility of the customer .

TURBO KIDS undertakes to send or reimburse the customer the value of the damaged part if it is unavailable and does not harm the operation of the vehicle.

Labor is not included for any vehicle that is brought back to the workshop for a change of part(s) even if the vehicle is under warranty.

If the vehicle is ASSEMBLED it must be returned unused and not show signs of wear (including wheels), scratches or other alterations.

If the vehicle has been USED and or DAMAGED, it will not be exchanged or refunded. It will be REPAIRED according to the conditions stipulated by the guarantee.

TURBO KIDS then undertakes to respect the guarantee stipulated at the time of purchase as well as the legal guarantee of the product.

All repairs are carried out on site by an electro-mechanic at the workshop located in our store by appointment only.

Labor is not included for all repairs carried out at our workshop. Even if the vehicle is still under warranty .

The hourly rate is $59.95/hour

There is no home service for vehicle repairs. You must bring your vehicle to us by your own means at your own expense, even if you live far from our store. This is valid for delivery and in-store purchases.